FAQs

Brief list of FAQs

RETURN/REFUND POLICY

We are devoted to satisfying every customer of boxmediastore.com; however we do understand that you may need to return goods to us occasionally. Please take the time and read our return policy thoroughly.

CHANGE OF MIND

If a customer is not satisfied with a purchase on our site, we are happy to offer a full refund on the price of the product returned within a 14 day cooling off period, as per the consumer rights directive.

Should a customer have reason to return an item, they need to complete the following Returns Form.

We will then email you with a return letter to accompany your item.

All returns must be accompanied with a copy of our returns form to facilitate us to process the refund promptly.

The customer is responsible for the shipping costs involved in returning the order to us.

Refunds will only be paid on the same card/account used to place the order and are for the value of the goods.

Customers must complete the Returns Form within ten days of placing the order and goods must be returned to us within five days of filling out this form.

FAULTY GOODS

If you should find that your goods are faulty on arrival or go faulty during the warranty period, you are entitled to a replacement.

Should a customer have reason to return an item, they need to complete the following Returns Form.

We will then email you with a return letter to accompany your item.

All returns must be accompanied with a copy of our returns form to facilitate the processing of the return.

On receiving the faulty item(s), Boxmediastore.com will then send out the replacement – normally within 3 working days.

Customers should inspect the goods on receipt to make sure all items are present and were not damaged during transit.

Customers must inform us within 3 days of receiving a parcel if there is an item missing

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A unit of Ratan Trading Company

info@boxmediastore.com
support@boxmediastore.com
+85266207513